Welcome to AKASS Engineering Helpdesk page

The AKASS Helpdesk will be center point of contact for all user related issues. AKASS  shall monitor complaints through this  web based Application:

(Access the tool using the Menu in the left Hand side.)

Call Receiving from Users by telephone, email or any convenient methods.is Logging :

• Per User
• Per PC
• Per office
• Per Project
• Single point of contact for all concerns during the duration of Contact.
• Call Escalation, Tracking and Closure
• Reports shall be e-mailed to the organizations Co-coordinator as per agreed frequency:

An assigned IT coordinate could  view/modify the status of issues based on the access level granted from AKASS.

Reports could be retrieved from the tool includes:

Daily Reports

• Call Pending Report with details of Complaint No., Location, Date & Time Logged in, No. of Days Pending (from higher to lower), Reasons for delay in resolving
• Calls Resolved on previous day with details of Complaint No., Date & Time Logged in / Resolved, Engineer Name.
• Items sent for Repair/Replacement with relevant details
• Items received for Repair/Replacement with relevant details
• No. of Calls received and No. of Calls resolved

Weekly Reports

• Pending Complaints beyond specified Time Limits

Monthly / Quarterly Reports

• Calls delayed by No. of days beyond specified time limit( Equipment Type wise)
• Analysis of Type of Calls